Refund policy
Refund & Return Policy
We want you to be satisfied with your purchase. Please review the following policy before requesting a return or refund.
Return Period
We accept eligible return requests made within 30 days of the date you receive your order.
To qualify for a standard return, the item must:
- Be in its original condition
- Be unworn and unused
- Have its original tags attached, where applicable
- Be returned with its original packaging, where applicable
- Include proof of purchase
Items that do not meet these conditions may not qualify for a standard return.
Returns for Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what was ordered, please contact us as soon as possible after receiving your order.
To help us investigate and resolve the issue, we may request reasonable evidence, including photographs or a short video showing the reported issue. We may also request additional information when reasonably necessary to verify the claim.
If the issue is confirmed, we will provide the appropriate resolution, which may include a replacement or refund, depending on the circumstances. Return shipping costs for these cases are covered by us.
Lost or Non-Delivered Packages
If your order is lost in transit or never arrives, please contact us and we will investigate the issue with the carrier.
We take full responsibility for resolving lost or non-delivered packages. Where possible, we will arrange a reshipment of your order at no additional cost to you. If a reshipment is not feasible, we will issue a full refund.
Returns Due to Fit, Size, or Personal Preference
If an item does not fit as expected, you ordered the wrong size, changed your mind, or simply no longer want the item, the return will be treated as a standard return, provided the item meets the return conditions stated above.
Customers are responsible for return shipping costs for standard returns unless otherwise stated by us or required by applicable law.
Please contact us before sending any item back so that we can provide the appropriate return instructions.
How to Request a Return
To request a return, contact us at:
csmtreasuresllc36@gmail.com
Please include:
- Your order number
- The reason for your return
- Any relevant information or evidence requested by our support team
Do not send a product back without contacting us first. Once your request has been reviewed, we will provide you with the applicable return instructions.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Perishable goods
- Personalized or custom-made products
- Gift cards
- Products that are specifically identified as non-returnable at the time of purchase
- Products that cannot be returned for hygiene or safety reasons where applicable
These exclusions are subject to any mandatory consumer rights that apply under applicable law.
Exchanges
We do not guarantee direct exchanges.
If you need a different size, color, or product, you may return the original item if it qualifies under this policy and place a new order separately.
Refunds
Once an approved return is received, we aim to inspect it and make a decision within 3–5 business days.
If the refund is approved, the refund will be issued to the original payment method. Refund processing may take up to 10 business days from the date the refund is issued. Your bank or payment provider may require additional time before the funds appear in your account.
Important Information
Our return and refund policy does not limit or exclude any consumer rights that cannot legally be waived under applicable law.
We reserve the right to review each return or refund request based on the circumstances of the order and the conditions of this policy.
Contact
For any questions regarding returns or refunds, please contact:
csmtreasuresllc36@gmail.com